Privacy policy

Last updated: September 4, 2026

Introduction

Thank you for visiting clariviita.com (the “Site”).

Clariviita is a brand owned and operated by Xuzhou Guoshi Network Technology Co., Ltd. (“Company,” “we,” “us,” or “our”).

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit our Site, place or manage an order, communicate with us, or otherwise use our products and services.

We are committed to handling personal information responsibly and providing a transparent and secure shopping experience.

Depending on where you live and where our service providers operate, your personal information may be processed or stored outside your country or region of residence. Where required by applicable law, we take appropriate measures to protect personal information transferred across borders.

Information We Collect

The personal information we collect depends on how you interact with our Site and services.

Information You Provide to Us

We may collect personal information that you voluntarily provide when you:

• Place or manage an order;
• Create or manage an account;
• Subscribe to marketing or promotional communications;
• Participate in surveys, promotions, or special offers;
• Send products as gifts; or
• Contact our customer support team.

This information may include:

• Full name;
• Email address;
• Phone number;
• Shipping address;
• Billing address;
• Order details;
• Purchase history;
• Payment and transaction-related information; and
• Information you include in communications with us.

Payment information may be processed directly by third-party payment processors. We generally do not store complete payment card numbers unless required for a specific transaction function and permitted by applicable law.

If you provide personal information about another individual, such as a gift recipient, you should only provide that information where you have permission or another lawful basis to do so.

We use such information only as reasonably necessary to complete the requested transaction or service.

Information Collected Automatically

When you visit or interact with our Site, we and our service providers may automatically collect certain information through cookies, pixels, log files, JavaScript, and similar technologies.

This information may include:

• Browser and device information;
• IP address;
• Device identifiers;
• Pages viewed;
• Links clicked;
• Referring websites or traffic sources;
• Time spent on the Site;
• Shopping and browsing activity;
• Cart and checkout interactions; and
• Interactions with emails, advertisements, or promotional content.

We may use this information to:

• Operate and maintain the Site;
• Improve website functionality and performance;
• Remember customer preferences;
• Analyze how visitors use our Site;
• Detect fraud, abuse, or security risks;
• Process and support transactions; and
• Provide relevant content, promotions, and advertising where permitted by applicable law.

Information From Third-Party Sources

We may receive personal information from third parties that support our business operations, including:

• E-commerce and technology service providers;
• Payment processors;
• Shipping and fulfillment providers;
• Analytics providers;
• Advertising and marketing partners;
• Fraud prevention and security providers; and
• Customer service providers.

We may combine information received from these sources with information collected directly from you or automatically through the Site where permitted by applicable law.

How We Use Personal Information

We may use personal information for purposes including:

• Processing, fulfilling, and delivering orders;
• Processing payments and transaction records;
• Providing order confirmations and shipping updates;
• Responding to customer service inquiries;
• Managing returns, refunds, cancellations, and disputes;
• Maintaining and improving our Site and services;
• Detecting and preventing fraud, abuse, and security threats;
• Complying with legal and regulatory obligations;
• Sending marketing communications where permitted;
• Measuring advertising and marketing performance; and
• Personalizing content and advertising where permitted by applicable law.

Where consent is required by law, we will request consent before carrying out the relevant processing activity.

You may withdraw consent where applicable, subject to any legal or contractual limitations.

How We Share Personal Information

We may share personal information with third parties where reasonably necessary to operate our business and provide our services.

Service Providers

We may share information with service providers that assist with:

• Website hosting;
• E-commerce operations;
• Payment processing;
• Order fulfillment;
• Shipping and logistics;
• Customer support;
• Analytics;
• Advertising;
• Fraud prevention; and
• Information security.

These providers may process personal information on our behalf or in accordance with their own legal obligations.

Business and Professional Partners

We may disclose information to professional advisers, auditors, insurers, consultants, or other business partners where reasonably necessary for legitimate business or legal purposes.

Legal and Compliance Purposes

We may disclose personal information where reasonably necessary to:

• Comply with applicable laws, regulations, legal processes, or government requests;
• Protect our rights, property, customers, or business;
• Investigate suspected fraud, abuse, or security incidents; or
• Enforce our agreements and policies.

Business Transfers

If our business is involved in a merger, acquisition, restructuring, financing, sale of assets, or similar transaction, personal information may be transferred as part of that transaction, subject to applicable law.

Analytics and Advertising Services

We may use third-party analytics and advertising services to understand how visitors interact with our Site, measure website and marketing performance, improve our services, and provide more relevant advertising where permitted by law.

These providers may use technologies such as:

• Cookies;
• Pixels;
• Web beacons;
• Device identifiers; and
• Similar tracking technologies.

Third-party providers process information in accordance with their own privacy notices and applicable laws.

Where required by applicable law, we will request consent before using non-essential cookies or similar tracking technologies.

Cookies and Tracking Technologies

We use cookies and similar technologies to operate the Site, improve functionality, understand website usage, remember customer preferences, and support marketing and advertising activities.

Cookies used on our Site may include the following categories.

Essential Cookies

These cookies are necessary for core Site functions, including:

• Shopping cart functionality;
• Checkout processing;
• Account features;
• Security and fraud prevention; and
• Basic website operation.

Because these cookies are necessary for the Site to function, they may not always be subject to optional consent.

Performance and Analytics Cookies

These cookies may help us:

• Understand how visitors use the Site;
• Measure website performance;
• Identify technical issues; and
• Improve the customer experience.

Functional Cookies

These cookies may help remember preferences such as:

• Language;
• Currency;
• Delivery location; and
• Other Site settings.

Advertising Cookies

Where permitted by applicable law, advertising cookies may be used by us or our advertising partners to:

• Deliver more relevant advertising;
• Measure advertising campaign performance;
• Understand engagement with promotional content; and
• Reduce repetitive advertising.

You may be able to manage cookies through:

• Your browser settings;
• Your device settings; or
• Cookie or privacy preference controls made available on our Site.

Disabling certain cookies may affect the functionality or availability of some Site features.

Do Not Track and Global Privacy Control

Some browsers and devices provide privacy preference signals, including “Do Not Track” and Global Privacy Control (“GPC”).

Because there is currently no universally accepted standard for responding to all Do Not Track signals, we may not respond to every Do Not Track request.

Where required by applicable law and technically supported, we may recognize GPC signals as a request to opt out of certain uses or disclosures of personal information, including targeted advertising or the sale or sharing of personal information as those terms are defined under applicable privacy laws.

Your Privacy Rights

Depending on your country, state, or region of residence, you may have certain rights regarding your personal information.

These rights may include the right to:

• Request access to personal information we hold about you;
• Request correction of inaccurate or incomplete information;
• Request deletion of personal information;
• Request a copy of certain personal information;
• Request restriction of certain processing activities;
• Object to certain uses of personal information;
• Withdraw consent where processing is based on consent;
• Opt out of certain targeted advertising;
• Opt out of the sale or sharing of personal information where applicable; and
• Appeal certain decisions regarding a privacy request where applicable.

These rights are subject to applicable law and may not be available in every jurisdiction.

To submit a privacy-related request, please contact us at:

service@clariviita.com

Please include enough information for us to understand and process your request.

We may need to verify your identity before completing certain privacy requests in order to protect your personal information from unauthorized access or disclosure.

Where permitted by applicable law, you may also use an authorized agent to submit certain requests on your behalf. We may request appropriate verification of the agent's authority.

We will respond to verified privacy requests within the timeframe required by applicable law.

Managing Your Marketing Preferences

You may unsubscribe from promotional email communications at any time by using the unsubscribe link included in the relevant email.

Please note that even if you opt out of promotional communications, we may still send non-promotional communications relating to:

• Orders;
• Payments;
• Shipping;
• Returns;
• Refunds;
• Account security; or
• Other service-related matters.

Managing Your Privacy and Advertising Preferences

Depending on where you live, you may have the right to manage certain uses of your personal information for targeted advertising, marketing, or data sharing.

Where available, you may manage your preferences through:

• Cookie or privacy controls provided on our Site;
• Your browser or device settings;
• Global Privacy Control where supported and legally required;
• The unsubscribe link in promotional emails; or
• By contacting us at service@clariviita.com.

Opting out of personalized advertising does not necessarily mean that you will stop seeing advertisements. You may continue to receive advertisements that are less tailored to your interests.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• Complete and maintain transaction records;
• Provide customer support;
• Process returns, refunds, or disputes;
• Maintain security and prevent fraud;
• Comply with tax, accounting, legal, and regulatory obligations; and
• Establish, exercise, or defend legal claims.

Retention periods may vary depending on the type of information, the purpose for which it was collected, and applicable legal requirements.

When personal information is no longer reasonably necessary, we may delete, anonymize, or securely dispose of it in accordance with applicable law and our data management practices.

Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against:

• Unauthorized access;
• Loss;
• Misuse;
• Alteration;
• Disclosure; and
• Destruction.

However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.

Customers are responsible for protecting their own account credentials and should contact us promptly if they believe their account or personal information may have been compromised.

International Data Transfers

Our service providers, technology partners, payment providers, fulfillment providers, and other business partners may operate in countries or regions different from your place of residence.

As a result, personal information may be transferred to or processed in jurisdictions with different data protection laws.

Where required by applicable law, we take appropriate measures designed to protect personal information transferred internationally.

Children's Privacy

Our Site and services are intended for general audiences and are not specifically directed to children.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us at:

service@clariviita.com

We will review the request and take appropriate action where required.

Third-Party Websites and Services

Our Site may contain links to websites, applications, or services operated by third parties.

We are not responsible for the privacy practices, content, or security of third-party services.

We encourage you to review the privacy policies of third-party websites or services before providing personal information to them.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

• Our business practices;
• Our services;
• Technology;
• Legal requirements; or
• Regulatory requirements.

When we make changes, we will update the Last updated date at the top of this page.

Where required by applicable law, we may provide additional notice regarding material changes.

Contact Us

If you have questions about this Privacy Policy, our privacy practices, or wish to exercise an applicable privacy right, please contact us at:

Customer Support Email: service@clariviita.com

Brand Name: Clariviita

Legal Company Name: Xuzhou Guoshi Network Technology Co., Ltd.

We will review privacy-related requests and respond in accordance with applicable law.