Return & Refund Policy
Last updated: September 4, 2026
Return Window
Eligible products may be returned within 14 calendar days after delivery.
Return requests submitted after the applicable return period may not be eligible for return unless otherwise required by applicable law.
Return Eligibility
To qualify for a return, the item must:
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Be unused and in its original condition;
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Include its original packaging and accessories, where applicable; and
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Be accompanied by valid proof of purchase.
Items that are damaged, defective, incorrect, or materially different from the product description will be reviewed separately in accordance with the provisions below.
How to Request a Return
Before returning any item, please contact:
Please provide:
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Your order number;
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The item you wish to return;
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The reason for the return; and
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Photos or videos where relevant, particularly for damaged, defective, or incorrect items.
Please do not send any return without first contacting our customer support team and receiving return instructions.
Return Address
Our return warehouse address may be different from our business registration address.
Once your return request has been reviewed and approved, our customer support team will provide or confirm the appropriate return warehouse address and return instructions.
Please do not send returns directly to our business registration address unless specifically instructed to do so by our customer support team.
Return Shipping Costs
Preference-Based Returns
For returns due to a change of mind, personal preference, incorrect size selection, or other reasons not caused by a product defect or fulfillment error, customers are responsible for applicable return shipping costs.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, incorrect, or materially different from the product description, please contact:
After verification, we will provide an appropriate replacement, refund, or return solution.
Where the issue was caused by our error or a qualifying product defect, the customer will not be responsible for additional return shipping costs associated with resolving the issue.
Order Cancellation
Cancellation requests should be submitted as soon as possible.
Orders may be cancelled before they enter the processing stage.
Once processing or shipment preparation has begun, cancellation cannot be guaranteed. Orders that have already been dispatched cannot be cancelled and must instead follow the applicable return process.
To request a cancellation, please contact:
If a cancellation request is successfully completed before the applicable processing stage, a full refund will be issued to the original payment method.
Refunds
After an approved return has been received and inspected, we will notify you by email regarding the status of your refund.
Approved refunds will be issued to the original payment method.
Approved refunds are issued within 5–10 business days after the returned item has been received and inspected.
Please note that additional processing time may be required by your bank, card issuer, or payment provider before the refund appears in your account.
Missing or Delayed Refunds
If an approved refund has not appeared after the stated processing period, please first check with your bank, card issuer, or payment provider, as additional posting time may apply.
If you still require assistance, please contact:
Please include your order number and any relevant refund information so our customer support team can assist you efficiently.